Администратор гостиницы

Обязанности:

• Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise
• Maintains effective communication within the department and ensures that the Front Office Manager and Lead Receptionist are kept well informed of any problems/queries that have arisen
• Reports any problems/complaints to the Front Office Manager and Lead receptionist
• Greets and maintains an excellent working relationship with guests/clients and colleagues
• Accepts and records reservations to check that all instructions have been carried out and entered into the computer correctly
• Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly
• Conducts credit balance checks based on the high balance report
• Checks through the handover diary, act on matters as necessary and communicates information to the rest of the team
• Works as per shift duties list, assisting where necessary. Ensures all work is completed at the end of the shift and that shift task list is filed appropriately
• Follows instructions given by the Lead receptionist in order that the daily tasks for the shift are completed at all times based on Front of House procedures
• Checks in and checks out clients follow up on traces

Требования:

• Previous guest exposure in the Tourism and Hospitality Industry desired
• Microsoft Office, PMS such as Opera/ Fidelio
• Spoken English is a must

Условия:

• Stable work with official registration and social guarantees
• Shift work schedule
• Free uniforms (including dry cleaning)
• Complimentary employee meals and other benefits
• For nonresidents, accommodation is provided on site
• Official transfer from/to work from "Mogilevskaya" st. and "Vostok" st.
• Professional and friendly Hotel team
• Modern environment and newest equipment
• Broad opportunities for rapid career growth and professional development
• Corporate learning and development opportunities
• Salary based on the interview results
• We are waiting for your feedback!